How can I make a reservation? : Reservations can be made by e-mail, by fax, by phone or directly in our office.

Should I pay earnest money, and if I should, how much is it? : 30% of the rent amount has to be paid within 14 days of receipt of your booking confirmation by our agency.

How can I pay earnest money? : The earnest money deposit can be paid by postal order to our adress, by bank transfer or by cheque.

What does the rent amount include? : The price includes your stay on one of our apartments/houses in a good condition, with furnishings conforming to the category of the lodgings and to the number of occupants, including furniture, cooking utensils, cutlery dishes, stove, refrigerator, blankets and pillows, normal gas consumption, hot and cold water, electricity; taxes and commissions, weekly supply of bed linen. Any minor repairs and maintenance are also included and will be carried out with the minimum delay.

Can I bring my pet with me? : Pets are allowed only in the lodgings marked with a special symbol.

When, where and how can I collect the keys? : You can collect the keys directly in our office in Via Gorizia n. 26 (Tel. 0039/0431/71223) in Lignano Sabbiadoro, from 04.00 p.m. to 08.00 p.m. of the day of arrival. Arrivals at other times must be previously agreed upon.

Should I pay a deposit and when do I have to pay it? : All our guests have to pay a 100 Euro deposit at the arrival together with the rest of the rent amount.

Is it possible to rent cradles and highchairs? : The agency provides the guests with one free baby bed for children up to 2 years old (service on availability). We don't provide highchairs.

Till what time can I stay in the apartment on the day of departure? : During the last day, the apartment is at your disposal until 9.00 a.m.

How will I find my lodging? : At your arrival, we’ll give you a map with the exact position of the rented lodging and we will explain you the easiest way to reach it.

How do I have to leave the apartment the last day? : You don’t need to make the final cleaning before leaving the apartment but, of course, dishes must be wasched up and rubbish must be thrown in to the special dust bins (outdoor).

What should I do if someting in the apartment is damaged or doesn't work? : For any problem we ask you to inform us immediately, so we can do our best to solve it as soon as possible.